Effective Date: February 16, 2026
Kento Health Inc. (“Kento Health,” “Company,” “we,” “our,” or “us”) operates a digital health technology platform that includes our website(s), mobile application(s), software systems, clinician and patient interfaces, connected devices, analytics tools, and related digital infrastructure (collectively, the “Platform”). Through the Platform, Kento Health makes available various technology-enabled services, including patient engagement tools, health coaching interfaces, data reporting functionality, and related support services (collectively with the Platform, the “Services”).
These Terms of Service (this “Agreement”) govern your access to and use of the Services. By accessing, registering for, or using any portion of the Services—whether as a patient, end user, healthcare professional, or other authorized participant - you acknowledge that you have read, understood, and agree to be legally bound by this Agreement.
If you do not agree to these Terms, you may not access or use the Services.
You represent and warrant that you are at least eighteen (18) years of age (or the age of majority in your state of residence), are located within the United States, and have the legal capacity to enter into this Agreement.
If you access the Services as a healthcare professional, enterprise client, or on behalf of an organization that has entered into a separate agreement with Kento Health, your use of the Services may also be subject to additional contractual terms. In the event of any conflict between this Agreement and a separate written agreement, the separate agreement shall control.
This Agreement applies solely to the Services and does not govern offline interactions or third-party services not owned or controlled by Kento Health. Your use of the Services is also subject to our Privacy Policy and, where applicable, our HIPAA Notice of Privacy Practices, each of which is incorporated herein by reference.
IMPORTANT MEDICAL NOTICE
THE SERVICES ARE PROVIDED FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY AND ARE NOT INTENDED TO REPLACE PROFESSIONAL MEDICAL JUDGMENT.
Kento Health operates a technology platform that facilitates communication, engagement, and data exchange. Kento Health does not independently provide medical diagnosis, treatment, or clinical decision-making.
Where healthcare services are made available through the Platform, such services are provided by licensed healthcare professionals acting within the scope of their professional licensure. Those professionals - not Kento Health- are responsible for the medical services they provide.
The Platform itself does not provide medical advice and is not a substitute for consultation with a qualified healthcare provider.
Always seek the advice of your physician or other qualified healthcare provider regarding any medical condition or before beginning any exercise or wellness program.
IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY. THE PLATFORM IS NOT DESIGNED FOR EMERGENCY COMMUNICATIONS.
1. Our Offerings
1.1. Acceptance of Terms & Eligibility
By accessing or using the Services, you agree to this Agreement. You may use the Services only if you meet eligibility requirements and comply with all applicable laws.
Kento Health may suspend or terminate access at its discretion.
1.2. Intellectual Property Rights
1.2.1 - Limited License: Subject to your compliance with this Agreement, Kento Health grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for your internal, personal, and non-commercial use.
The Services are licensed, not sold, and no ownership rights are transferred to you.
1.2.2 - Proprietary Rights: All right, title, and interest in and to the Platform and Services, including software, source code, object code, algorithms, workflows, documentation, text, graphics, trademarks, service marks, logos, designs, and other materials (“Platform Content”), are owned exclusively by Kento Health or its licensors.
No rights are granted by implication. All rights not expressly granted are reserved.
1.2.3 - Restrictions
You may not, and may not permit any third party to:
Copy, reproduce, distribute, publicly display, or publicly perform the Services;
Modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works;
Remove or alter proprietary notices;
Circumvent technical safeguards;
Access the Services to build a competing product or service;
Use automated tools (including bots, scrapers, or data mining tools) without prior written consent.
Any unauthorized use immediately terminates your license.
1.3. Platform Usage Limitations
You agree not to:
Violate any law;
Infringe intellectual property rights;
Interfere with system integrity or performance;
Transmit malicious code;
Misrepresent your identity;
Engage in abusive or unlawful conduct.
The Services are not designed for high-risk activities where malfunction could result in death or serious injury.
1.4. Account Management
You are responsible for safeguarding your account credentials.
You agree:
Not to share accounts;
Not to create multiple accounts;
To provide accurate information;
To promptly notify us of unauthorized use.
Kento Health may terminate accounts at its discretion.
1.5 User Submissions
If you submit suggestions, comments, ideas, improvements, or other feedback regarding the Services (“Feedback”), you acknowledge and agree that:
Such Feedback is provided voluntarily;
Kento Health may use, modify, implement, or commercialize the Feedback without restriction or compensation;
All rights in Feedback are irrevocably assigned to Kento Health to the extent permitted by law.
Except for personal information governed by our Privacy Policy and HIPAA Notice, any content submitted in public areas of the Platform is non-confidential and non-proprietary.
You represent that you have the necessary rights to submit any content you provide.
1.6 Third-Party Materials
The Services may integrate with third-party devices (“Health Kit”) or content.
Kento Health does not manufacture such devices and makes no representations regarding regulatory classification unless expressly stated by the manufacturer.
Third-party materials are governed by third-party terms.
Kento Health is not liable for the accuracy or legitimacy of Third-Party Content or the Health Kit.
1.7 Medical Disclaimer
Kento Health does not independently provide medical diagnosis or treatment.
Licensed professionals providing services through the Platform act within their professional licensure and are solely responsible for the healthcare services they provide.
The Platform itself is not a medical device unless expressly indicated.
1.8 Online Communication Services
You may send and receive electronic communications through the Platform.
You acknowledge that electronic communications may not be secure and that Kento Health is not responsible for transmission interruptions.
The Company may record interactions between you and our support team and/or coaches for your healthcare provider(s) to access for the purpose of providing healthcare services to you. You’re accountable for your communications and usage of our Services.
1.9 Prohibited Activities
You agree not to:
Violate applicable laws;
Infringe intellectual property rights;
Transmit malware;
Interfere with system integrity;
Misrepresent your identity;
Use the Services for commercial exploitation;
Engage in harassment or abusive conduct.
1.10 Services Location
The Services are controlled and operated by Kento Health from facilities in the United States and Canada. The Services are intended for use by individuals located within the United States. Kento Health makes no representation that the Services are appropriate or available for use in other jurisdictions. Access from territories where the Services are illegal is prohibited.
Users who access the Services from outside the United States do so at their own initiative and are responsible for compliance with local laws.
2. Our Proprietary Rights
2.1 Ownership
All Platform Content remains the property of Kento Health.
You may access and print Platform Content for personal use only.
Unauthorized use terminates your license.
2.2 Use of Platform Content
Platform Content is provided solely for your authorized use in connection with the Services.
You may not, and may not permit any third party to:
Copy, reproduce, distribute, republish, upload, post, transmit, or publicly display Platform Content;
Modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works;
Frame or mirror Platform Content on any other website or server;
Remove or alter copyright, trademark, or other proprietary notices;
Use Platform Content for commercial purposes without prior written consent;
Access the Services to develop or support a competing product or service.
Nothing in this Agreement grants you any right to use any trademark, logo, or service mark of Kento Health without prior written consent.
2.3 Confidentiality Restrictions
Certain components of the Services, including non-public features, technical documentation, pricing information, and system architecture, constitute confidential and proprietary information of Kento Health.
You agree not to disclose, distribute, or make available any non-public information regarding the Services without prior written consent.
This section does not limit your rights under applicable law or restrict disclosures required by legal process.
3. Assumption of Risk
You acknowledge and agree that participation in physical activity, exercise programs, wellness initiatives, or health-related activities involves inherent risks, including the risk of serious injury, illness, or death.
You further acknowledge that:
The Services may incorporate health information, device-generated data, or coaching guidance that may not reflect your current physical condition at all times;
Kento Health does not provide real-time medical monitoring or emergency response services;
Electronic communications may be delayed, interrupted, or incomplete.
You agree that you are solely responsible for:
Consulting with a licensed physician or qualified healthcare provider prior to beginning any exercise, wellness, or health program;
Determining whether participation in any activity offered through the Services is appropriate for you;
Monitoring your own physical condition and discontinuing activity if you experience pain, discomfort, or adverse symptoms.
To the fullest extent permitted by law, you voluntarily assume all risks associated with your use of the Services and participation in any health or wellness activities facilitated through the Platform.
Nothing in this Section limits liability where such limitation is prohibited by applicable law.
4. Security
Kento Health implements commercially reasonable administrative, technical, and physical safeguards designed to protect the integrity and security of the Services. However, no system can guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for securing your devices.
5. Changes to Service; Termination
Kento Health reserves the right, at any time and in its sole discretion, to modify, enhance, suspend, or discontinue any aspect of the Services, including functionality, features, or availability.
We may deploy updates, patches, enhancements, or bug fixes automatically or otherwise. Continued use of the Services following any modification constitutes acceptance of such changes.
Kento Health shall not be liable for any modification, suspension, or discontinuation of the Services.
Kento Health holds the right to suspend or end your access for any reason, including any Agreement breach. If any amount due by you to Kento Health remains outstanding following the termination of this Agreement, you remain responsible for it. You can end your relationship with Kento Health and terminate this Agreement anytime by reaching out to us at support@kentohealth.com.
6. Release and Indemnification
To the fullest extent permitted by law, you release and discharge Kento Health from any claims, damages, liabilities, losses, costs, or expenses arising out of or relating to any dispute between you and any third party (including other Users) in connection with the Services.
If you are a California resident, you waive California Civil Code §1542, which provides that a general release does not extend to claims that the releasing party does not know or suspect to exist at the time of executing the release. You acknowledge that you have read and understand this waiver.
You agree to defend, indemnify, and hold harmless Kento Health and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
Your use of the Services;
Your breach of this Agreement;
Your violation of applicable law;
Your infringement of any third-party rights;
Your misuse of your account credentials.
7. Disclaimer of Warranties
7.1 No Warranties: THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KENTO HEALTH DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
KENTO HEALTH DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
KENTO HEALTH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE SERVICES.
KENTO HEALTH’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF:
(a) THE TOTAL FEES PAID BY YOU TO KENTO HEALTH IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
(b) FIVE HUNDRED U.S. DOLLARS ($500).
THE LIMITATIONS SET FORTH ABOVE APPLY REGARDLESS OF THE LEGAL THEORY ASSERTED AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Nothing in this Section limits liability where prohibited by applicable law.
9. Governing Law, Arbitration, and July Trial Waiver
9.1. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict-of-law principles.
9.2. Arbitration
Except for claims seeking injunctive relief or involving intellectual property rights, any dispute, claim, or controversy arising out of or relating to this Agreement or the Services shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer or Commercial Arbitration Rules, as applicable.
Arbitration may be conducted remotely or in a mutually agreed location within the United States.
The arbitrator shall have exclusive authority to determine the interpretation, applicability, enforceability, or formation of this arbitration provision.
Kento Health shall bear arbitration filing fees required under applicable AAA rules unless the arbitrator determines that a claim is frivolous.
9.3. Class Action/Jury Trial Waiver
ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITIES AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION.
THE PARTIES EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING.
THE ARBITRATOR SHALL NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND SHALL NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
ANY RELIEF AWARDED SHALL APPLY SOLELY TO THE INDIVIDUAL CLAIMANT AND SHALL NOT AFFECT OTHER USERS.
BY AGREEING TO THIS SECTION, YOU AND KENTO HEALTH WAIVE THE RIGHT TO A TRIAL BY JURY.
If any portion of this Section is found unenforceable, the remaining provisions shall remain in full force and effect.
9.4. Geographical Restrictions
The Services are intended for use by individuals located within the United States. Unless expressly stated otherwise, Kento Health makes no representation that the Services are appropriate or available for use outside the United States.
Users who access the Services from other jurisdictions do so at their own initiative and are solely responsible for compliance with applicable local laws.
10. General Provisions
10.1. Assignment
You may not assign or transfer this Agreement without prior written consent. Kento Health may assign this Agreement without restriction.
10.2. Export Compliance
You agree to comply with all applicable United States export control laws and regulations. You represent that you are not located in, or a resident of, any country subject to U.S. trade sanctions and are not listed on any U.S. government restricted party list.
Links and Third-Party Websites
Kento Health might offer links to websites owned by third parties. Kento Health does not endorse or is responsible for the content on these third-party sites. We are not liable for the content, accuracy, or any endorsements related to third-party sites. Using these sites is at your discretion and governed by their terms of service. Users should be aware of the privacy practices of such sites when sharing personal data.
10.2. Transfer of Rights
This Agreement cannot be transferred or assigned by you but can be by Kento Health without any restrictions.
10.3. No Waiver
Failure to enforce any provision of this Agreement shall not constitute a waiver of such provision.
10.4 Severability
If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10.5 Survival
The following provisions shall survive termination of this Agreement: Intellectual Property Rights, Use of Platform Content, Confidentiality Restrictions, Assumption of Risk, Disclaimer of Warranties, Limitation of Liability, Indemnification, Arbitration, Governing Law, and General Provisions.
10.6. Entire Agreement
This Agreement, together with the Privacy Policy and HIPAA Notice of Privacy Practices, constitutes the entire agreement between you and Kento Health regarding the Services.
10.7 Force Majeure
Kento Health shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, or strikes.
10.8 Electronic Agreement
Your use of the Services includes the ability to enter into agreements and make transactions electronically. You acknowledge that your electronic submissions constitute your agreement to be bound by such agreements and transactions.
10.9 Updates to the Agreement
Kento Health reserves the right to modify, amend, or revise this Agreement at any time in its sole discretion. If we make material changes, we will provide notice through the Services or by other reasonable means. Unless otherwise specified, revisions shall become effective upon posting. Your continued access to or use of the Services following the effective date of any revised Agreement constitutes your acceptance of the updated terms.
10.10 Language
The parties expressly agree that this Agreement and all related documents shall be drafted and interpreted in the English language.
10.11 Interpretation
In this Agreement, the words “include,” “includes,” and “including” shall be deemed to be followed by the words “without limitation.” Headings are for convenience only and shall not affect the interpretation of this Agreement.
10.12 Acknowledgment of Understanding
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement and all incorporated policies.
10.13 Feedback and Comments
Kento Health welcomes feedback, comments, suggestions, and ideas regarding the Services. By submitting such feedback (“Feedback”), you grant Kento Health a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up license to use, reproduce, modify, distribute, display, perform, and incorporate such Feedback into the Services or other products and services without restriction or compensation to you.
10.14 Dependability of Communication Systems
You acknowledge that the Services depend on internet connectivity, wireless networks, third-party telecommunications providers, and compatible devices that are not owned or controlled by Kento Health. Kento Health does not control and is not responsible for the availability, reliability, performance, security, or functionality of such third-party systems or infrastructure.
Kento Health shall not be liable for errors, delays, service interruptions, failures in transmission, data latency, device malfunction, connectivity issues, or other disruptions resulting from internet connectivity, telecommunications networks, hardware or software incompatibility, or circumstances beyond its reasonable control.
You further acknowledge that compliance with laws governing information transmission outside the direct control of Kento Health remains the responsibility of the applicable network or device provider.
10.15 Contact information
Kento Health Inc.